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Call us: (434)237-8538 Toll Free: 1-800-399-2166

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CONTACT BSW's Customer Care Team


PHONE: (434) 237-8538
Office Hours: M-F 8am-5pm

Have a question, need to rant or rave? 
We want to hear it!
or submit info below for a speedy response.

Rhonda Colinger

Commercial Services Support


 

SERVICE UPDATE

All services operating under normal schedule at this time.

CONTACT FORM

Our Commitment to our Customers:


RESIDENTIAL SERVICE STANDARDS 

Safety and Appearance

We will work safely to protect ourselves, our customers and the public.

We will wear clean uniforms and clothing at the start of each day.

We will take pride in the appearance and maintainance of our vehicles and in our workplace.


Service and Delivery

All routes will be serviced on the day they are scheduled.

Any missed service will be picked up by end of the current day as long as the call is received before 2:00 p.m. 

In case of inclement weather, we will post schedule changes on our website and Facebook page. 

All blocked containers will be called into dispatch, and dispatch will log it into the proper route immediately. 

The delivery of containers for new service will occur the next scheduled service day along your route if the call is placed prior to 4:00 p.m. and the customer executes a signed service agreement.


Communicating with Our Customers and Employees

We will communicate in a professional manner with all customers and fellow employees.

Our Customer Care Team will quote you efficently and with effort to quote you the best rate based on other local client schedule compatability.

We will be flexible every day with the utmost goal to support our customer.

If the customer is acting in an unprofessional manner, we will engage a manager to ensure our employees are treated with dignity and respect.

We will have total communication within and between departments to support customers and differentiate our service.


COMMERCIAL SERVICE STANDARDS


Delivery of New Containers

All containers will be clean and clearly marked with company decals and phone numbers.

Delivery will be made on the due date.

Delivery paperwork turned in by 5 p.m. may be scheduled for next-day delivery.


Roll-Off Haul Requests

Guaranteed next-day service; however, same-day service will be given if possible.


Extra Pickups and Overloaded Containers

Guaranteed next-day service; however, same-day service will be given if possible.

Driver will call the BSW Waste dispatch office and ask dispatch to notify the customer of an overloaded container and educate the customer regarding safe capacity levels.


Blocked Containers

Driver will attempt to service blocked containers by speaking to someone on-site or calling the BSW Waste dispatch office to notify the customer of the blocked container.


Emptying Containers and Spillage

If a container is not overloaded beyond the capacity and we make a mess during service, our driver will clean it up.  If you need more capacity or an extra dump, please contact us. 

 

What clients say about us